YOUR VISION.
HANDLED WITH CARE.

Updated November 9, 2026. This page explains the project inquiry process on Shy Channel’s website.

Information you choose to share

The short contact form collects your name, reply email, topic, message and optional inquiry number. The project inquiry form collects your name, email, optional phone and online presence, your project brief, selected service, planned investment and timing. You may also request a call date, time and timezone or add extra context. Please leave out passwords, financial account details and other sensitive information.

Why it is collected

Shy uses the information to review your project, discuss whether it is a fit, prepare a scope or quote and contact you about your inquiry. Submitting the form does not book a call, start a contract or commit you to payment. You are not added to a marketing mailing list by submitting this form.

Storage and access

Submitted inquiries are stored in the website’s hosted database. The studio inbox requires Shy’s authorized account. Hosting services process requests to operate the site. Inquiries remain available for project follow-up unless removed; contact Shy to request access, correction or deletion of your inquiry.

Optional drafts on your device

If you select “Save my unfinished brief on this device,” your contact details and answers are saved in this browser’s local storage. A draft is not sent to Shy until you submit the form. Anyone with access to that browser may be able to see it, so avoid saving on shared devices. You can resume or discard a saved draft; turning saving off also removes it. Saved drafts expire after seven days and are removed when the site next checks them, or after a successful submission. Clearing your browser’s site data also removes the draft. Browser storage may be unavailable, and the form will tell you if saving fails.

Anonymous site counts

The site records aggregate daily counts of page views, project-link clicks and inquiry steps to understand where the journey can improve. These counts contain the page path and event name, without names, emails, advertising cookies, device identifiers or IP addresses. Repeat visits and automated traffic can affect the counts.

Performance measurements

Supported browsers can report final page loading, layout stability and interaction responsiveness measurements. The site stores daily counts in performance bands by public page path, broad device category (phone, tablet or desktop) and metric. It does not store visitor identifiers, exact screen dimensions, query strings or IP addresses in these measurements. Measurement is skipped when the browser sends Do Not Track. These aggregate counts help improve the website and are not advertising profiles.

Inquiry follow-up and notifications

Shy can add private follow-up notes and dates, export a backup, move records to Trash, restore them or explicitly delete them. Deleted records may remain in separately downloaded backups until those copies are removed. If email alerts are configured, the mail provider receives an inquiry number and an owner-inbox link, without your brief or contact details. Browser alerts are optional for the owner.

Installing the web app

You can add Shy Channel to a supported device from the install page. The app stores a small public offline screen and app icons on your device. It does not save website pages, submitted inquiries, dashboard records or videos for offline use, and it does not queue form submissions. The full experience requires an internet connection. Remove the app through your device settings; clear browser site data separately if you also want to remove saved drafts and preferences.

Browser preferences and external services

The site saves your motion preference in browser storage and uses temporary session storage for visual page transitions. External links, Facebook and optional Google Calendar reminders follow their own privacy practices. A calendar reminder is tentative and does not confirm Shy’s availability.

Questions or a direct inquiry

Use the private contact form. Include your inquiry number if you have one.